Privacy Policy

Remote Stack AI (360 Digital Solutions Pty Ltd) (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, websites, applications, or integrations (the “Services”).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, company name, and job title when you register, contact us, or use our Services.

• Usage Data: Information on how you access and use our Services, such as IP address, browser type, and activity logs.

• Integration Data: Data required to provide integrations with third-party systems (such as Najiz or other government portals), which may include case details, status updates, and related metadata.

• Cookies & Tracking: We may use cookies and similar technologies to improve your experience.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Services.

• Process and complete requests or integrations on your behalf.

• Improve, personalize, and expand our Services.

• Communicate with you regarding updates, security, and support.

• Ensure compliance with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

• With Consent: When you give us explicit permission.

• With Service Providers: To trusted vendors, contractors, and partners who help us deliver the Services.

• For Legal Reasons: To comply with applicable laws, regulations, legal processes, or enforceable government requests.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary to provide our Services and comply with legal obligations. Once retention is no longer required, your data will be securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.

• Restrict or object to certain processing activities.

• Request data portability.

• Withdraw consent at any time.

To exercise these rights, please contact us at [email protected]

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We encourage you to review this page regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: [email protected]